Refund Policy

1. Refund Policy Overview

At ANC PAY, we strive to provide high-quality IT outsourcing services. This Refund Policy outlines the circumstances under which refunds may be requested and processed. Please read this policy carefully before making a purchase.

2. Service Categories

2.1 Subscription-Based Services

For monthly or annual subscription services (Call Center, Virtual Assistants, Customer Support, etc.), refunds are handled as follows:

• First 7 Days: Full refund available if you're not satisfied with the service
• After 7 Days: Pro-rated refund for unused portion of the month
• Setup Fees: Non-refundable after services have been initiated

2.2 Project-Based Services

For fixed-price projects (Website Development, Software Development, Graphic Design, etc.):

• Before Work Begins: Full refund of deposit minus 10% processing fee
• Work in Progress: Refund based on percentage of work not completed
• After Completion: No refunds once project is delivered and accepted

2.3 Consulting & Strategy Services

Consulting, strategy sessions, and advisory services are generally non-refundable after delivery. However, we offer a satisfaction guarantee for the first session.

3. Refund Request Process

To request a refund, please follow these steps:

4. Non-Refundable Items

The following are generally non-refundable:

• Setup fees and onboarding costs
• Third-party software licenses purchased on your behalf
• Domain names and hosting services
• Custom work that has been delivered and accepted
• Services consumed (call center minutes used, support tickets resolved, etc.)

5. Refund Timeline

6. Satisfaction Guarantee

We stand behind the quality of our work. If you're not satisfied with our services within the first 7 days of your subscription or project start, we'll work with you to make it right or provide a refund according to this policy.

7. Disputes and Chargebacks

We encourage you to contact us directly to resolve any billing disputes before initiating a chargeback. Chargebacks may result in suspension of services and additional fees. We reserve the right to pursue legal action for fraudulent chargebacks.

8. Service Cancellation

You may cancel subscription services at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for early cancellation unless specified in your service agreement.

9. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Information

For refund requests or questions about this policy, please contact us: